When setting up providers and groups in the tConsult software, one of the options is to establish the provider/group as either local or global. The distinction comes into play when there are server-to-server connections. If a provider/group is set as “local”, only users on the local server can view and select it as a recipient and send cases to it. If a provider/group is set as “global”, all local users as well as users on other servers (organizations) can view and select it as a recipient and send cases to it.
If your server (organization) has connections to other servers (organizations), you will need to make sure that all providers/groups that should be visible to other servers (organizations) are set as global. Likewise, if there are providers/groups that you do not want to appear as recipients for users on other servers (organizations), make sure that they are set as local.